🛒 Payment
What are the available payment methods?
Welcome, dear doctor! We offer multiple payment methods to make your shopping experience easier, including:
✔️ Mada bank cards
✔️ Visa & MasterCard
✔️ American Express
✔️ K-Net
✔️ Apple Pay & Samsung Pay
✔️ Installment payments via Tamara & Tabby
✔️ Cash on delivery
I placed an order, and the amount was deducted, but I didn't receive a confirmation. What should I do?
We’re sorry to hear that! Please wait for 15 minutes, and if you don’t receive the order confirmation with the invoice, contact our customer service team via WhatsApp: 0566292585.
🚚 Shipping & Delivery
How long does it take for my order to arrive?
⏳ Within Riyadh: Within 24 hours
📦 Other cities in Saudi Arabia: 2 to 7 business days
What are the shipping fees?
🚛 Within Saudi Arabia: 23 SAR
🆓 Yes! Free shipping is available for orders above 250 SAR.
Do you ship outside Saudi Arabia?
🚀 Currently, shipping is available only within Saudi Arabia, but we are working to expand to all Arab countries soon.
Can I choose the shipping company?
❌ No, we use a designated shipping company, but SCRUBSER reserves the right to change the shipping provider if your area is not covered.
Can I place an order online and pick it up from a store?
✅ Yes! This service is available in Riyadh and Jeddah. You can select “Pick up from store” when completing your order.
🔄 Returns & Exchanges
Can I return or exchange products?
Yes! We offer a flexible return and exchange policy, provided that the product is unused and in its original condition. Please check our Return & Exchange Policy page for full details.
I ordered an item online. Can I exchange it in-store?
✅ Yes! You can exchange or return items at our stores in Riyadh and Jeddah, as long as you bring the invoice and the item is in its original condition.
What are the return conditions?
You can return products within 14 days of purchase, provided that:
✔️ The items are unused and in original condition
✔️ The original purchase invoice is included
✔️ Discounted items cannot be returned (but can be exchanged)
✔️ The product tag remains attached
✔️ Accessories and medical headsets cannot be exchanged or returned
✔️ Items purchased before promotions cannot be returned during promotions.
Is the exchange process free?
🔄 In Riyadh & Jeddah: Free exchange in-store
📦 Other cities: Customers bear a 35 SAR shipping fee.
Is the return process free?
🔄 In Riyadh & Jeddah: Free return in-store
📦 Other cities: Customers bear a 28.75 SAR shipping fee, which will be deducted from the invoice amount. The refund will be processed within 48 hours after the return is received and inspected.
🛍️ Products & Availability
I received a defective item. What should I do?
We sincerely apologize, dear doctor! If you receive a defective or damaged item, please contact customer service immediately via WhatsApp: 0566292585.
I received the wrong product. What should I do?
We’re sorry for the mistake! Please contact customer service for an immediate exchange via WhatsApp: 0566292585.
How can I find the right size for me?
We provide a detailed size guide for each product. You can check it while selecting your item to ensure the perfect fit.
I want to purchase from the store. How can I check product availability?
You can check product availability in stores via the product page by selecting “Available in store” to see the locations where it is in stock.
🎁 Offers & Discounts
Does SCRUBSER offer promotions and discounts?
✅ Yes! We offer exclusive discounts throughout the year, as well as special seasonal and event-based offers. Follow us on social media to be the first to know about new deals!
📍 Stores & Contact
Where are SCRUBSER stores located?
📍 Our stores are available in Riyadh and Jeddah. You can check the locations on our "Our Stores" page on the website.
How can I contact customer service?
